Report Issue

Help Us Fix It!

  1. Reporting Method (Choose one or both):

    • Email: support@pngfire.com (Subject: "Issue Report: [Tool Name]")

    • Form Fields:

      [ ] Tool affected (e.g., PNG to JPG Converter)  
[ ] Description of issue  
[ ] Steps to reproduce  
[ ] Device/Browser (e.g., Chrome on Android)  
[ ] Screenshot (optional)

  2. What Happens Next?

    "We’ll acknowledge your report within 24 hours. Critical bugs are prioritized. Non-urgent fixes may take 3-5 business days."

  3. Privacy Note:

    "Attachments/files are auto-deleted after 72 hours. Never share sensitive images."

Why This Works:

? Reduces Back-and-Forth: Specific fields guide users to share actionable details.
? Manages Expectations: Clear timeline for responses/fixes.
? Builds Trust: Reiterates file auto-deletion (consistent with brand messaging).
? Urgency Cues: "Critical bugs prioritized" signals responsiveness.